Humanize the conversation on digital channels with a WOW effect !
Integrated cobrowse, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers—securely and instantaneously—anywhere, anytime, and across any device. expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides—within a browser, in the cloud, on a desktop, or on a mobile device.
Collaborate with your customers while they’re on your web site, seeing exactly what they see in their browser. With nothing to download or install, agents and customers can use cobrowse to explore together regardless of device or browser type
FILE & DOCUMENT
Share any type of files or document securely, visually share any documents while highlighting relevant parts by both parts
DOCUMENT SHARING &
Share any document securely. Highlight relevant parts bidirectionally, browse an agreement guiding customer on the right page by remote, take annotation and underline paragraphs.
REMOTE CAMERA CONTROL
Customer camera could be your remote eyes: get customer camera control by remote using it as a scanner or to acquire images or clips
BIDIRECTIONAL SCREEN SHARING
Share your desktop or app to your customers for presentations, demos, technical support. Ask your customer to share his desktop or app too. Complete bidirectional screen sharing
Compile forms during a script execution and together with your customers.
Synchronize data with your CRM