COLLABORATION
 
COLLABORATE WITH YOUR CUSTOMERS LIKE BEING PRESENT

COLLABORATE WITH YOUR CUSTOMERS LIKE BEING IN THEIR PRESENCE

Humanize the conversation on digital channels with a WOW effect !

Integrated co-browsing, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers—securely and instantaneously—anywhere, anytime, and across any device. Provides expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides—within a browser, in the cloud, on a desktop, or on a mobile device.

CLIENTLESS
CO-BROWSING

Collaborate with your customers while they’re on your web site, seeing exactly what they see in their browser. With nothing to download or install, agents and customers can co-browse to explore in symbiosis regardless of device or browser type

FILE & DOCUMENT
SHARING

Share any type of files or documents securely while highlighting relevant parts by both contributing parties

DOCUMENT SHARING &
HIGHLIGHTING

Share any document securely. Highlight relevant parts bidirectionally, browse an agreement guiding the customer on the right page by remote, take annotation and underline paragraphs.

REMOTE CAMERA CONTROL

The Customer’s camera can be your remote eyes: get customer’s camera control by remote using it as a scanner or to acquire images or clips

BIDIRECTIONAL SCREEN SHARING

Share your desktop or app to your customers for presentations, demos, technical support. Ask your customer to share his desktop or app too. Complete bidirectional screen sharing

FORMS CO-EDITING

Compile forms during script execution together with your customers. Synchronize data with your CRM