Inventia Video Customer Engagement
Inventia Video Engagement enables personal conversations with customers across time and channels: Retail, Phone, Social, Web, Mobile, Smart TV, Smart Glasses, E-Commerce, Digital Signage
Never settle for an ordinary text chat!
Multiply your sales and become multi-channel with our “Human-Digital Text & Video Chat Technology “that allows you to engage customers, assist them with our advanced co-browsing, identify customers biometrically, and let you sell your services with the same intuitive human retail experience
Video is the Key for your Business
To recreate a human sales experience and improve your customer support, sales & conversions rates.
Anything and Anytime
To let you Act As One with your customers
«… First in offering a cloud video engagement system with a complete set of tools for the support and the sale of products and services Omnichannel …»
Gartner Cool Vendor 2015
Human interaction is vital for CRM
Person-to-person interaction is a vital component of customer satisfaction.
Inventia provides state-of-the-art multichannel Video Chat Technology to offer the best experience, at all touchpoint and in each phase of the customer journey.
«To succeed in meeting client expectations, retail banks must combine digital technology with a human touch. Offering just one or the other is no longer enough. In a sense, retail banks must become “bionic”: they must provide digital functionality for speed and convenience, as well as thoughtful, caring human interaction when the customer needs and demands it.»
The Boston Consulting Group