Inventia – Engage, Identify &
Video Customer Engagement Technology designed to transforms any prospect into a sale, Anytime & Anywhere
Inventia, Gartner’s Cool Vendor 2015 Video Customer Engagement, is designed to let every company to Act As One when dealing with customers
Human interaction is vital for CRM
Person to Person interaction is a vital component of customer satisfaction, even in the “digital age: in US $ 1,6 trillion is the estimated cost of customers switching due to poor service”. Inventia provides a state of the art multi-channel Video Chat technology to provide the best customer support, anywhere
Never settle for an ordinary text chat!
Multiply your sales and become multi-channel with our “Human-Digital Text & Video Chat Technology “that allows you to engage customers, assist them with our advanced co-browsing, identify customers biometrically, and let you sell your services with the same intuitive human retail experience
Re-Invent Your Sales Channels
Inventia offers more then a Video Chat: a “Human-Digital Multi-channel Video Chat Remote Selling System” to start selling your product and services anytime and anywhere offering the same human experience
Video Chat is the Key for your business
Inventia innovation is to re-create a Human “retail like” experience” all over digital channels and cross-channels: to provide the best customer support or to sell your service everywhere
With Inventia you can
Speak with your customers
Sell more and provide better service with one or two way face to face Video Chat & Co-browse
On any device
Share product content while speaking with your customer
Video chat on mobile
Use on mobile devices while co-browsing with your customer
- Increases Sales and the Conversion Rate (up to 75%)
- Be Omnichannel (up to 7 different touch points)
- Convert Socials into a sales channels
- Less Email and calls to the Contact Center (up to 80%)
- Provide real-time responses (less then in 1 second)
- Reduce churn (up to 25%)
- Drastically decrease support costs (up to 50%)
- Less then 1h to integrate: cut and paste a simple code
DIGITAL AUTOMATION CUSTOMER ENGAGEMENT
Conversational Commerce, Customer onboarding, End-to-End omnichannel funnel management
CUSTOMERS ARE JUST A CLICK AWAY FROM YOU
Better monetize your web, mobile, social visitors while reducing abandonment, boost cross-selling and up-selling.
Increase your contact center and Agents productivity reducing your cart dropdown and improving your digital conversions with human engagement 100% online.
HOW INVENTIA WORKS
Prospects can be engaged omnichannel. A chatbot understands questions and answer to customer requests in order to keep at the end only best ones to be forwarded to a human or a virtual agent in chat or in video. Agents easily drive prospects step by step in-through predefined funnels automatically up to complete any kind of transactions: live identification, e-sign and e-pay inside our chatbox.
Designed to reduce the complexity of omni-channel marketing, create exceptional experiences for customers across the entire buyer journey and drive real ROI.
Create an high-value assistance thanks to live chat and video communication plus state of the art collaboration tools to offer a seamless in person experience.
Monetize your web, mobile and social visitors and boost cross selling, upselling and team productivity. Increase your online convertions up to 3x.
Optimize your workforce: efficiency, cost savings on staff, paperless processes and reduction of sales acquisition costs.
Add the human touch to your digital sales and be closer to your Customers.
Convert support into experience.
It doesn’t matter where your customers are, whether they are on the streets, at home or in the office. All they need is an internet-enabled device of any kind.
100% Cloud based on AWS
Made easy for your customers with no need to login, download, or install anything. There are no camera, speaker or microphone requirements for them to interactive with Agents.
Easy to integrate
Our plugins ecosystem and API library allows to leverage non-visual engagement solutions, such as voice and chat, and pre-built integrations to any 3° parties applications.
Fast Attended & unattended knowledge-based authentication and identitiy verification process to support any compliance and KYC regulamentations.
Simple Click to action
Improve your campaigns engaging prospects simply sharing an html token by email, sms, messenger or whatsapp or during a phone call.
Inventia support any e-signature technology. Customers can review and e-sign digital agreements from PC or mobile devices, in a few clicks in our video chat.
HOW DOES IT WORKS
With a real seamless in person experience
Monetize your web visitors and increase your online sales conversion rates. By using INVENTIA solution combining, live video, chat and intuitive chatbot, brands can provide a real human experience to customers online, and improve conversion and ROI as a result of authentic digital experiences. Enhance your customer engagement by 6X, reduce website exit rates by 20% and increase online sales conversion by 40%!
Sales funnel automation
Increase the effectiveness and efficiency and conversions of your sales and service activities
Automatize your sales & CRM script on digital channels driving customers steps by steps, saving +50% time and improving convertions +65%.
Engaging click to call
Reach and engage with your website visitors at scale. Announce launches, demonstrate products, present promotional offers, host open webinars and live events all the while engaging with your audiences with live chat and chat bots. Connect and interact seamlessly with several to hundreds of online visitors at the same time. By implementing a live video educational tool on the website, it’s easier to interact, entertain and build trust with visitors. It’s possible to have a much higher quality interactions with online prospects – leading to better online conversion. 6x more engaging and 10x more efficient than a normal chat.
State of the art sharing tools
Integrated co-browse, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers—securely and instantaneously—anywhere, anytime, and across any device. expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides—within a browser, in the cloud, on a desktop, or on a mobile device.
For any compliance & KYC support
Many sectors are faced with the challenge of digitalising their business processes. In cooperation with the end customer, in many cases it is advisable to identify this beforehand. This is beneficial for the security of both parties, particularly in the finance, insurance, telecommunications, automotive, eGovernement and eCommerce sectors. Inventia’s on-boarding unique technology allows to verify customer identity in two ways to support any compliance: attended and unattended on boarding. It is the best-in-class solution for digital identification and perfect online contract conclusion. The innovative platform-independent process meets all legal criteria on an EU-wide basis.
For any compliance & KYC support
Meet your customers face-to-face and deliver full service directly from your website. Inventia enables you to provide a secure, convenient, and personal online customer experience. Your customers can fill in and sign documents entirely online, no matter where your specialists are located. Inventia technology allows to sign legally binding contracts directly into the video chat with any esignature technologies including Namirial, Infocert, Intesa IBM, Xyzmo Significant, Softpro…
Direct payment integration
Let’s clients pay directly in chat, allow your agent to sell and be payed directly into the chatbox. Invention supports main electronic payment systems.