Inventia – Engage, Identify &
Video Customer Engagement Technology designed to transforms any prospect into a sale, Anytime & Anywhere
Inventia, Gartner’s Cool Vendor 2015 Video Customer Engagement, is designed to let every company to Act As One when dealing with customers
Human interaction is vital for CRM
Person to Person interaction is a vital component of customer satisfaction, even in the “digital age: in US $ 1,6 trillion is the estimated cost of customers switching due to poor service”. Inventia provides a state of the art multi-channel Video Chat technology to provide the best customer support, anywhere
Never settle for an ordinary text chat!
Multiply your sales and become multi-channel with our “Human-Digital Text & Video Chat Technology “that allows you to engage customers, assist them with our advanced co-browsing, identify customers biometrically, and let you sell your services with the same intuitive human retail experience
Re-Invent Your Sales Channels
Inventia offers more then a Video Chat: a “Human-Digital Multi-channel Video Chat Remote Selling System” to start selling your product and services anytime and anywhere offering the same human experience
Video Chat is the Key for your business
Inventia innovation is to re-create a Human “retail like” experience” all over digital channels and cross-channels: to provide the best customer support or to sell your service everywhere
With Inventia you can
Speak with your customers
Sell more and provide better service with one or two way face to face Video Chat & Co-browse
On any device
Share product content while speaking with your customer
Video chat on mobile
Use on mobile devices while co-browsing with your customer
- Increases Sales and the Conversion Rate (up to 75%)
- Be Omnichannel (up to 7 different touch points)
- Convert Socials into a sales channels
- Less Email and calls to the Contact Center (up to 80%)
- Provide real-time responses (less then in 1 second)
- Reduce churn (up to 25%)
- Drastically decrease support costs (up to 50%)
- Less then 1h to integrate: cut and paste a simple code
DIGITAL AUTOMATION CUSTOMER ENGAGEMENT
Conversational Commerce, Customer onboarding, End-to-End omnichannel funnel management
Why Inventia is unique
Our unique customer engagement provides an end to end prospect guide into any business template/ funnel at 360 degrees. This is the main difference between other customer engagement and web collaboration solutions in todays digital market.
Retail experience everywhere: go Phygital!
Prospects can be engaged through omnichannel engagement. A chatbot understands questions and answers to customer requests in order to keep the best ones to be forwarded to a human or a virtual agent in a chat or video. Agents can easily drive prospects step by step in automatic predefined funnels up to the completion of any kind of transaction: live identification, e-sign and e-pay inside our chatbox.
HP Virtual Banker
The perfect bridge between physical and digital for the finance market
Inventia exclusive video service stations based on HP Sprout Pro G2 for your retail frontend.
Improve retail front end with video connected service stations
Innovate your retail customer journey, improve your front end customer service with our
Video Service Stations based on HP’s immersive computing.