Tailored for highly regulated industries and to move online complex sales or crm funnels
Inventia – Engage, Identify &
Video Customer Engagement Technology designed to transforms any prospect into a sale, Anytime & Anywhere
Inventia, Gartner’s Cool Vendor 2015 Video Customer Engagement, is designed to let every company to Act As One when dealing with customers
Human interaction is vital for CRM
Person to Person interaction is a vital component of customer satisfaction, even in the “digital age: in US $ 1,6 trillion is the estimated cost of customers switching due to poor service”. Inventia provides a state of the art multi-channel Video Chat technology to provide the best customer support, anywhere
Never settle for an ordinary text chat!
Multiply your sales and become multi-channel with our “Human-Digital Text & Video Chat Technology “that allows you to engage customers, assist them with our advanced co-browsing, identify customers biometrically, and let you sell your services with the same intuitive human retail experience
Re-Invent Your Sales Channels
Inventia offers more then a Video Chat: a “Human-Digital Multi-channel Video Chat Remote Selling System” to start selling your product and services anytime and anywhere offering the same human experience
Video Chat is the Key for your business
Inventia innovation is to re-create a Human “retail like” experience” all over digital channels and cross-channels: to provide the best customer support or to sell your service everywhere
With Inventia you can
Speak with your customers
Sell more and provide better service with one or two way face to face Video Chat & Co-browse
On any device
Share product content while speaking with your customer
Video chat on mobile
Use on mobile devices while co-browsing with your customer
- Increases Sales and the Conversion Rate (up to 75%)
- Be Omnichannel (up to 7 different touch points)
- Convert Socials into a sales channels
- Less Email and calls to the Contact Center (up to 80%)
- Provide real-time responses (less then in 1 second)
- Reduce churn (up to 25%)
- Drastically decrease support costs (up to 50%)
- Less then 1h to integrate: cut and paste a simple code
DIGITAL AUTOMATION CUSTOMER ENGAGEMENT
Conversational Commerce, Customer onboarding, End-to-End omnichannel funnel management
CUSTOMERS ARE JUST A CLICK AWAY FROM YOU
Better monetize your web, mobile, social visitors while reducing abandonment, boost cross-selling and up-selling.
Increase your contact center and agents productivity reducing your cart dropdown and improving your digital conversions with human engagement 100% online.
WHY INVENTIA IS UNIQUE
Our unique customer engagement provides an end to end prospect guide into any business template/ funnel at 360 degrees. This is the main difference between other customer engagement and web collaboration solutions in todays digital market.
OUR CONVERSATIONAL COMMERCE SOLUTIONS FOR ENTERPRISES
Based on our award winning Inventia Phygital 4X platform we offer the largest set of customer engagement, conversational commerce and on-boarding solutions designed to boost online campaigns, improve contact center performance, collaborate with customers and prospects, on-board prospects safely, e-sign visually any agreements and improve retail customer journey.
Smart Advisor is designed to better monetize your ecommerce platform, mobile sites, inbound & outbound campaigns increasing your contact center productivity, reducing cart dropdown and improving conversions.
Our award winner Visual On Boarding solution is adopted by leading trusted providers, e-signature developers, telco and 500 top financial institutions to on board new prospects safely and securely.
Smart Contract enables a complete interactive engagement; face-to-face one-to-one or one-to-many meetings filling and signing documents entirely online, no matter where your specialists and prospects are located.
Self ID is an on boarding revolution! Managing ID verification processes automatically in minutes with face verification, biometrics, AI, gesture control, mobile & email live id strong verification, plus 256 BHA encryption.
Live – Video Broadcast
A one-to-many video broadcast solutions that reaches several to hundreds of online visitors simultaneously from your ecommerce platform with a “TV Like” experience.
Video Service Station
Innovate your retail customer journey, improve your front end customer service with our Video Service Stations based on the disruptive HP immersive computing technology.
Meet your customers and colleagues face-to-face. Our comprehensive real-time video communication, collaboration, and e-signing solution enables you to provide a secure, convenient, and personal online collaboration.
Our patented solutions that bring the security of Sms One-Time-Password to the highest level by crystallizing in a single image a snapshot of the owner or the mobile device together with the received OTP.
RETAIL EXPERIENCE ANYWHERE: GO PHYGITAL!
Prospects can be engaged through omnichannel engagement. A chatbot understands questions and answers to customer requests in order to keep the best ones to be forwarded to a human or a virtual agent in a chat or video. Agents can easily drive prospects step by step in automatic predefined funnels up to the completion of any kind of transaction: live identification, e-sign and e-pay inside our chatbox.
WHAT YOU CAN DO WITH INVENTIA
one-to-many video broadcast
Reach and engage with your website visitors at scale. Announce launches, demonstrate products, present promotional offers, host open webinars and live events all while engaging with your audiences through a live video chat. It is 6x more engaging and 10x more efficient than a normal chat.
One-to-one or one-to-many video and live chat
Monetize your web visitors and increase your online sales conversion rates by providing human services online through the live video chat, combined with an intuitive chatbot engagement.
Smart engaging technology
As potential online customers are browsing on your site they are invited to connect with your sales representatives thanks to a clearly visible Call-to-Action button.
End-to-end visual prospect guidance
Your customer is immediately connected to your sales representative like being in a showroom. As part of the personal interaction the customer can connect with the sales person via video and voice communication.
Drive prospects into any script hand in hand
We are unique compared to our competitors in conversational commerce technology: an in-house agent can execute a business process guiding the customer from engagement to an e-signature. They can engage with a customer on any channel and drive them step by step until the conclusion of the business process on any touch point device. And at the same time the customer can start a process on one device and complete it later on a different one: resilience!
State of the art sharing tools
Integrated co-browsing, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers – securely and instantaneously – anywhere, anytime, and across any device. Expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides – within a browser, in the cloud, on a desktop, or on a mobile device.
Live visual or AI based safe identity recognition
Many sectors are faced with the challenge of digitalising their business processes. In cooperation with the end customer, in many cases it is advisable to identify this beforehand. This is beneficial for the security of both parties, particularly in the finance, insurance, telecommunications, automotive, eGovernment and eCommerce sectors. Inventia’s on-boarding unique technology allows to verify customer identity in two ways to support any compliance: attended and unattended on boarding. It is the best-in-class solution for digital identification and perfect online contract conclusion. The innovative platform-independent process meets all legal criteria on a EU-wide basis.
Let your customers esign any document "vis a vis"
Your customers can fill in and sign documents entirely online, no matter where your specialists are located. Inventia technology includes state of the art e-signature technology and allows the signature of legally binding contracts directly into the video chat with any e-sign 3rd party technology.
Improve standard by one SMS which works as password security
Do not be satisfied with the usual text message. Inventia Smart Cert crystallizes in a single image a digital certificate with proof of the owner of the device and the possibility of providing identification documents. No more frauds!
Lets clients pay directly or drives them to your payment gateway : Smart Advisor allows your agent to sell and be payed directly into the chatbox. Invention supports main electronic payment systems.
Effective call back form
Customers may leave their contact information to request an immediate callback or book an appointment for a live showroom demonstration.
Alternatively customers can book an appointment for the live video showroom experience. This prevents loosing leads that don’t have time at that moment.
HP VIRTUAL BANKER
The perfect bridge between physical and digital for the finance market
It’s a new banking paradigm based on HP’s immersive computing technology. Customers can receive a seamless human experience through human interaction.
RETAIL FRONT END
Improve retail front end with video connected service stations
Innovate your retail customer journey, improve your front end customer service with our
Video Service Stations based on HP’s immersive computing.