BE PHYGITAL
ENGAGE - ONBOARD - SIGN - SELL
Patent Pending Technology

THE VIDEO CUSTOMER ENGAGEMENT PLATFORM DESIGNED FOR THE ENTERPRISE

ENTERPRISE-LEVEL
SECURITY

OMNI-CHANNEL
DELIVERY

ALWAYS ON
RELIABILITY

INSTANT
SCALABILITY

SEAMLESS
INTEROPERABILITY

State of the art Video Customer Engagement

Chat & video chat
Start with text chat
Upgrade to video anytime

Privacy mode
By default the customer’s camera is off
The agent one is not

Multiparty
Visual engagement and collaboration
8 customers at the same time

Chatbot
Engage your customers with a chatbot
before upgrading to video chat

Screen sharing
share your web-browser,
documents and desktop applications

File sharing
Send any kind of file
text, photos, documents

Forms editing
Agents and customers
can fill forms in collaboration

Document highlighting & co-editing
For annotations and the highlight
of elements of interest

Identification tools
Secure on boarding
of your customers

Script management
Execute any kind of CRM
or sales scripts

Remote camera control
Use it as a scanner or to get video and pics

Snapshot with annotation
Take a snapshot
and make annotations to identify

Media test
Check your customer connection
before the video communication

Co-browsing
Help customers to navigate in your website and any tools

Video recording
Record your call in a dual view mode
encrypted for storage

Digital Signature
Full support of any signature
technology

Geo-localization
Know where is
your customer

Android-iOS SDKs
Full mobile
support

3° Parties APIs
Easy integration in any company

Official App for
HP Sprout Pro

Real time
analytics


Video chat on your website

Enrich a voice-only customer
support esperience with video,
co-browsing and app sharing


SDKs for iOS and Android

Embed live videochat
into your existing
Mobile apps


Video kiosk with peripherals

Ensure all your experts are always availeble,
thanks to our video connected kiosk based on HP Sprout Pro

Features that exceed your expectations

Contact center integration
Visual IVR mapped to your existing CRM
(or sales) scripts.
Unified queuing
(or integrated into your CTI: i.e Genesys)
Integration with 3°Parties CRM, APP, SW

100% omnichannel
Contextual data is provided
to assist agents handling
calls from webpages and mobile apps
Persistent communication & script management through channels

State of the Art Collaboration
Text & MultiVideo Chat
Co-Browsing with support for secure pages
Interactive Screen&App Sharing
Document management with annotations
Forms co-editing
File sharing

Secure Interactions
All comunication channels are encrypting
Complete interaction recording

State of art technology
WebRTC with firewall traversal
No customer downloads
Javascript API and UI customization

State of the art On Boarding
Live Identification tools with OTP complain with eIDAS regulamentation
Video Contract Technology
Attended & Unattended On Boarding
Digital Signature enabled

According to a recent Forrester report, “Companies increasingly leverage visual engagement – video, cobrowsing, screen sharing, and annotations – to cut through the customer conversation clutter, to be better understood, and to connect emotionally.”

CLARIFY CONVERSATIONS
Improve first-contract resolution rates for complex support scenarios

CREATE WOW EXPERIENCES
Develop happy, loyal customers through frictionless visual engagement

SIMPLIFY THE SALE
Increase revenue per transaction for online interactions

YOU ARE IN GOOD COMPANY