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Inventia Introduces Visual NGAGE for Genesys at CX17 event in Brussels

Digital sales automation and customer engagement provider demonstrates integration with industry-leading Genesys Customer Experience Platform

Milano, Italy– June 5, 2017 – Inventia, a leader in digital sales automation and customer engagement,  will demonstrate its solutions at CX17, the industry’s premier customer experience event.
Taking place in Brussels from 7 to 9 June, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

As an exhibitor and sponsor, Inventia will present Visual NGAGE for Genesys, the brand new solution that inserts human video experience into digital channels – allowing organizations to streamline and extensively deploy all the processes and business interactions previously limited by physical constraints. Results include the improvement of commercial process effectiveness and efficiency through better customer experience as well as increased sales and conversion rates. Inventia will show how its solution combines with the Genesys Customer Experience Platform through live demonstrations at CX17’s event networking and exposition Pavillion.

“Today, customer support should evolve to follow the customer expectations in every channel. Our results can demonstrate that having a real human interaction over digital channels can increase companies performance in every phase of the customer journey – sales, support and identification,” commented Andrea Cinelli, CEO and founder of Inventia. “We are very excited to take part in this important event with Genesys, one of our most important technological partners.”

“We are proud to have Inventia as a key participant at CX17 – contributing to an exciting agenda focused on leading transformation in the customer experience industry,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “Our AppFoundry partners like Inventia are leveraging the Genesys Customer Experience Platform in creative ways to help organizations better connect employee and customer conversations on any channel, every day.”

CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Inventia will join its forces together with its partner company ComApp, to improve the coverage of the customer journey and guarantee an end to end customer satisfaction for every need.

Join the conversation on social media at #CX17INDY and #CX17BRUSSELS #INVENTIANGAGE

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