ORCHESTRATION
 
COMPLETE VISUAL PROSPECT GUIDANCE IN ANY SCRIPT FROM THE AGENT CONSOLE

AUTOMATIZE ANY SALES & CRM SCRIPT ON DIGITAL CHANNELS DRIVING CUSTOMERS STEP BY STEP, SAVING +50% TIME AND IMPROVING CONVERSIONS +65%

Increase the effectiveness, efficiency and conversions of your sales and service activities.

In any other competitve visual engagement solution, agents are forced to remember every step of CRM scripts they have to execute online live while providing support to customers wasting time.

Using Inventia script management technology a company can load directly from their CRM unlimited scripts on Inventia which enables a scripts automatic execution from their agent console. Every business step is pre-indicated in the agent console and automated in its execution. Meanwhile the customer is guided into the script according to instructions showed on a integrated web frame into the chatbox (in-frame technology invention). Customers can save up to 50% of their time while an agent completes a script while improving conversions up to 65% driving customers seamlessly step by step.

SCRIPT MANAGEMENT

PATENT PENDING TECHNOLOGY
Script management allows the agent to execute any kind of script automatically from their console saving +50% of time and improving agentes efficiency +75%.

GUIDED CUSTOMER EXPERIENCE

Drives customers into any CRM script through instructions showed into a web frame in the chatbox (in-frame technology). Easy and simple for both agents and clients.

FOR ANY COMPLIANCE

Fully customizable script that supports any compliance required or script step sequence.

“IN-FRAME” TECHNOLOGY

PATENT PENDING TECHNOLOGY
Visually shows customers step by step instructions up to script completion.

VISUAL IVR

Customers can recall a script in the agent console automatically through a service preselection from our chat widget.

SCRIPT RULES MANAGEMENT

Define any script rules and customer approval levels inside the Inventia in-frame box integrated in the chatbox.

SCRIPT RESILIENCE

Any script can be started on a channel and continued on another, anywhere and anytime through a session code.

SCRIPT STATUS AND DOCS ARCHIVING

All scripts and documents are stored into a secure archiving service available for an administration console. Release to any script and its chronology and completing state at any time.

SYNC WITH YOUR CRM

Synchronizes the script you have on your CRM with our platform and automatizes execution by agent console.