SCRIPT MANAGEMENT

AUTOMATIZE ANY SALES & CRM SCRIPT ON DIGITAL CHANNELS DRIVING CUSTOMERS STEPS BY STEPS, SAVING +50% TIME AND IMPROVING CONVERTIONS +65%

Increase the effectiveness and efficiency and conversions of your sales and service activities

In any other competitve visual engagement solution, agents are forced to remember any step of CRM scripts they have to execute online live while providing support to customers loosing time and in efficency. Using Inventia script management technology a company can load directly from their CRM unlimited scripts on Inventia to enable a script automatic execution from their agent console. Every business step is pre-indicated in the agent console and automated in its execution while the customer is guided into the script according to the instructions showed into an integrated web frame into the chatbox (in-frame technology invention) and become easy, you can save up to 50% of time for an agent to complete a script while improving conversions up to 65% driving customers frictionless step by step

SCRIPT MANAGEMENT

PATENT PENDING TECHNOLOGY
Script management allows agent execute any kind of script automatically from their console saving +50% of time and improving agentes efficiency +75%

GUIDED CUSTOMER EXPERIENCE

Drive customer into any CRM script through instructions showed into a web frame in the chatbox (in-frame technology). Easy and simple for both agent and clients

FOR ANY COMPLIANCE

Fully customizable script steps composition to support any compliance required or script steps sequence

“IN-FRAME” TECHNOLOGY

PATENT PENDING TECHNOLOGY
Allows to visually show customer step by step instructions to perform up to script completion

VISUAL IVR

Customers can recall a script in the agent console automatically through a service preselection from our chat widget

SCRIPT RULES MANAGEMENT

Define any script rules and customer approval levels inside the Inventia in-frame box integrated in the chatbox

SCRIPT RESILIENCE

Any script can be started on a channel and continued on another, anywhere and anytime through a session code

SCRIPT STATUS AND DOCS ARCHIVING

All scripts and documents are store into a secure archiving service available for an administration console. Release to any script and its chronology and completing state at any time

SYNC WITH YOUR CRM

Synchronizes the script you have on your CRM with our platform and automatizes execution by agent console