BETTER MONETIZE YOUR WEB VISITORS WHILE REDUCING ABANDONMENT, BOOST CROSS-SELLING AND UP-SELLING. INCREASE YOUR SALES TEAMS PRODUCTIVITY IN ANY PHYSICAL TOUCHPOINT WITH SEAMLESS HUMAN ENGAGEMENT 100% ONLINE COMBINING LIVE VIDEO, AUDIO, CHAT, AI, COLLABORATION, DOCUMENT MANAGEMENT AND E-SIGN.
CUSTOMERS ARE JUST ONE CLICK AWAY FROM YOU!
Inventia Smart Advisor allows to enhance online customer experience monetizing ecommerce, mobile, social and retail visitors reducing omni-channel marketing and sales complexity through live video communication and personalized assistance in real time wherever customers are. Boost cross-selling and up-selling. Increase your sales teams productivity in any physical touchpoint with human engagement 100% online.
HOW IT WORKS
- Prospects are engaged through Human Agent or Chatbot
- In case of a Chatbot an AI System understands prospect requests to keep only the best ones forwarding them to an Agent for a chat or a video-chat
- Agent drives prospects step by steps helping him to choose the best product through collaboration and sharing tools
- Agent guides prospect into a predefined business flow up to an a e-sign if required and payment cart!
HELLO! I M HERE FOR YOU! ENGAGING PROACTIVE CALL-TO-ACTION
Your customers is immediately connected to your sales representative as in the showroom. As potential online customers are browsing on your site they are invited to connect with your sales representatives thanks to a clearly visible proactive luncher Widget or a Call-to-Action button. Or Agent can share an html link to prospects by email, sms, whatsapp, messager to start a video call on web or mobile without any app installed on Android and iOS
OMNICHANNEL REAL TIME VIDEO SMART ENGAGEMENT
Our uniqueness provides an end to end visual prospect guide into any business script at 360°. This is the main innovation towards any customer engagement and video collaboration. We are used to say: from and engagement to a sale. So you can engage with a customer on any channel and drive them step by step Until the conclusion of the business process. This can be done on any touch point device . And at the same time it is possible to start a process on one device and complete it later on a different one.
SEAMLESS HUMAN EXPERIENCE
Offer a seamless human engaging experiences across the entire buyer digital journey driving prospects from engagement to a sale . As part of the personal interaction the customer can connect with the sales person via chat, video and voice communication. Agents can easily drive prospects step by step in predefined funnels automatically, up to complete any kind of transactions.
VISUAL PROSPECT GUIDANCE INTO ANY BUSINESS SCRIPT
An In-house agent can engage prospect in chat and video chat executing a business flow guiding the customer from engagement to an e-sign until the conclusion of a business funnel.
STATE OF THE ART COLLABORATION TOOLS
Integrated co-browse, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers – securely and instantaneously – anywhere, anytime, and across any device. Expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides – within a browser, in the cloud, on a desktop, or on a mobile device.
Boost productivity and efficiency with video calling, content sharing, and electronic signature. Agents can easily and securely share any content and enable customers to complete and electronically sign documents.
SMART LEADS CAPTURE
Customers may leave their contact information to request an immediate callback or book an appointement for a live showroom demonstration. Alternatively customers can book an appointment for the live video showroom experience. This prevents losing leads that don’t have time at that moment.
Revolutionary customer experience
Enhance online customer experience through live video communication and personalized assistance in real-time.
Higher sales and conversion rates
Better monetize web visits and online leads, boost cross selling and up selling and retail stores productivity.
Universal & flexible
It doesn’t matter where your customers are, whether they are on the streets, at home or in the office. All they need is an internet-enabled device of any kind
100% cloud based
Made easy for your customers with no need to login, download, or install anything. There are no cameras, speakers or microphones requirements for them to interact with the sales rep.
Easy and quick to start
An interactive omnichannel experience automatically activated in less than 5 seconds by clicking on your Call-to-action button.
A presonalized design on-site implementation contingent on your business needs. Give your customers a fully branded experience.
Tracking & Reporting with our powerful Admin Dashboard for better sales performance plus ROI control through the entire customer journey.
Customer satisfation survey
Customers are encouraged to provide feedback about their experience after the session, providing valuable information to improve performance.