#1 WEB COLLABORATION DESIGNED TO CREATE A SEAMLESS HUMAN ENGAGING EXPERIENCE FOR CUSTOMERS ACROSS THE ENTIRE BUYER JOURNEY IMPROVING DIGITAL CONVERSION RATES WITH A SEAMLESS HUMAN EXPERIENCE ANYWHERE
CUSTOMERS ARE JUST ONE CLICK AWAY FROM YOU!
Inventia Smart Advisor One-to-One allows to enhance online customer experience monetizing ecommerce, mobile, social and retail visitors reducing omnichannel marketing and sales complexity through live video communication and personalized assistance in real time wherever customers are. #1 web collaboration turn-key solution for enterprises combining live video, voice, chat, collaboration, document management and chatbot designed to Increase your sales conversion and boost live engagement.
HOW IT WORKS
Better monetize your web visitors while reducing abandonment, boost cross-selling and up-selling. Increase your sales teams productivity in any physical touchpoint with human engagement 100% online.
Improve your campaign with our smart engaging technology.
Prospects can be engaged through omnichannel engagement. From Web, Mobile, Socials, SMS, Email, Whatsapp and Retail Kiosk too. A chatbot understands questions and answers to customer requests in order to keep the best ones to be forwarded to a human or a virtual agent in a chat or video.
SEAMLESS HUMAN EXPERIENCE
Your customer is immediately connected to your sales representative like being in a showroom. As part of the personal interaction the customer can connect with the sales person via video and voice communication. Agents can easily drive prospects step by step in predefined funnels automatically up to complete any kind of transactions.
An in-house agent can execute a business process guiding the customer from engagement to an e-signature. He can engage with a customer on any channel and drive them step by step until the conclusion of the business process on any touch point device. And at the same time the customer can start a process on one device and complete it later on a different one: hop-on hop-off.
Integrated co-browse, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers – securely and instantaneously – anywhere, anytime, and across any device. Expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides – within a browser, in the cloud, on a desktop, or on a mobile device.
Your customer is immediately connected to your sales representative like being in a showroom. As part of the personal interaction the customer can connect with the sales person via video and voice communication.
Direct payment integration
Lets clients pay directly in chat and allows your agent to sell and be payed directly into the chatbox.
Invention supports main electronic payment systems.
DISCOVER HOW TO CREATE A VIRTUAL SHOWROOM WITH A LIVE AGENT