Personal Engagement Technology for Live Support
Live personal support is a website must; visitors have come to expect consistent customer service experience. Now you can exceed their expectations with video chat, content sharing and co-browsing experience.
Connect™ is a real-time personal engagement platform. It enables you to provide a in-person customer experience online. You can speak to your customers using video chat, co-browse the site and share product content with them in real-time. The solution is browser-based withno special software required, meaning you can interact with customers spontaneously with no prior contact or installation instructions.
Elected Cool Vendor 2015 for Video Chat for Customer Support by Gartner in 2015
DISCOVER OUR AWARD WINNER PREMIUM NEXT-GEN CUSTOMER ENGAGEMENT TECHNOLOGY FOR DIGITALIZE YOUR SALES PROCESS, IMPROVE YOUR CRM SUPPORT, BOOST YOUR ONLINE SALES, ON BOARD YOUR CUSTOMER WITH A LEGAL VIDEO VERIFICATION
is our award winning WebRTC market leading enterprise-level B2C Digital Sales Automation & Customer Engagement solution. Now you can connect with customers through live text, voice, video chat, advanced collaboration & sharing tools and co-browsing on any browser including those on smartphones and tablets. A unique Workflow management is integrated to execute any kind of sales or CRM flows with cross channel resilience
Is our Digital Sales Automation & Customer Engagement solution for developers. Now you can offer to your clients application with live text, voice, video chat, advanced collaboration & sharing tools and co-browsing for any browser including those on smartphones and tablets embedding our technology in your Apps. A full set of APIs and SKDs will allow you to embed Inventia into your applications. A certification program is included.
THE INVENTIA 3.5 PRODUCT FAMILY
With one click, your customers can be text chatting with an agent while co-browsing the site for true interactive sales and support. One agent can manage up to 5 simultaneous chat.
Connect directly with your customers over the web using voice, video chat, text chat, and co-browsing, to make their web shopping experience as personalized and simple as shopping in store.
Inventia integrates a business process management technology that allow to an agent to execute automatically any single step of any kind of business (or crm) workflow directly from the agent console. Simple and effective.
Inventia works with video chat. It can allow both agents and customers to move sessions seamlessly from text chat to video chat and vice versa. Multiparty too!
Inventia allows any kind of OnBoarding and KYC process thanks to an integrated video verification system with live email check, live identity control by an sms on time password, live call video recording and optionally digital signature too.
This exclusive feature allows to use Inventia for the Live Customers Online verification in example for the Customer Onboarding and Know your customer projects. It is compliant with Italian SPID, European eIDAS and BaFIN regulamentation. Choosed by the best European Certification Authorities, BPOs and Telecom Operators.
Let’s sign into a chatbox ! This Inventia module allows to to let your client sign legally biding contract into the chatbox with every digital signature tecnology . Major Digital Signature technologies are just integrated just like Xyzmo- Namirial, Infocert, Intesa-Ibm…
Let’s pay inside a chatbox ! This module allows to to let your client to pay for a product into the chatbox. Major Digital Electronic payment technologies are just integrated just like Paypal- Braintree.
MULTIPARTY VIDEO &
Agent can manage multiple live video simultaneously or invite more colleagues to interact with a customers on video. And for the first time also to manage multiple processes and flows at the same time.
Thanks to a special video recording technology, at the end of each of each call a single file is created that encloses the proof of the customer’s will to acquire a product called VIDEO CONTRACT! Ready to be achieved for eternity.
SOME ADD ONs
FOR HP SPROUT
Connect with your customers through in-store HP Sprout G2 immersive workstation. Let your customers speak with your sales and support representatives, or even your highly trained product experts, at the touch of a button.
Add Video CRM & On Boarding based on Inventia to your Genesys platform. Inventia is an official application in the marketplace Genesys AppFoundry . Now your can add Inventia Video CRM and On Boarding to your Genesys bar.
SOME INVENTIA FEATURES
WEBRTC MULTITEXT CHAT & VIDEO CRM
OMNICHANNEL WITH 7 TOUCH POINTS
SCREEN & DOCUMENT SHARING
REMOTE CAMERA CONTROL & IOT
SECURE ONLINE IDENTIFICATION
VIDEO RECORDING & CONTRACT TECHNOLOGY
DIGITAL SIGNATURE & PAYMENT INTEGRATED
UNIVERSAL API ADAPTER