Why Inventia

The world’s only complete video customer engagement and digital sales automation solution
with e-signature, live identification and automatic script management

A Problem

We are in the 2017 and customers can’t buy everything online, but they are now “Omni-Consumers” : “I want, I buy”. Anywhere and anytime.
It’s a problem, but goods and services in regulated markets require complex consultative sales, long product demonstrations, the identity verification, the signature and the customer presence.

More and more companies are now looking for effective solutions to get on board the digital transformation. Let’s imagine, for example, a bank wants to reduce its number of branches and wants to enable end-to-end financial services management,
from opening accounts to remote management of all financial transactions, complying with regulations.
Inventia is the solution.

The Solution

Inventia can solve this problem thanks to its SaaS Phygital Sales Automation platform, that allows companies to manage the customer engagement, collaboration, commercial script or CRM automated procedures, and even customer identification to digital signature or payment into an omnichannel video chat system.

Customer engagement can take place in any type of channel or browser, for example with app, web widget or click2call, and in different ways like for example chatbot, text chat, video chat with remote agent or virtual assistant.
The platform offer extensive web collaboration and online identification capabilities for customer on boarding, according to the required compliance and to the European eIDAS regulation. Inventia can also integrate with any digital or electronic signature system and allowing a contract to be signed within the video chat system. An all in one package to
ENGAGE, IDENTIFY, SIGN & SELL!

Exclusive
Features

Inventia strength is the ability to allows companies to guide their customers through commercial and CRM processes step by step, within the video chat system, thanks to its exclusive script management system.
The operator can guide the customer into each script of any Inventia supported channel. The solution is specifically designed for the Enterprise market and offers security, scalability, interoperability and reliability levels at the highest standards of the market.

How Inventia is different

99% of customer engagement solutions are designed only to manage customer support. Inventia manages customer interaction end to end, from the engagement to the transaction into the script management system;

Inventia allows companies to increase their efficiency and customer satisfaction decreasing Sales Acquisition Costs;

Improves customer experience and upgrade customer support, increasing Net Promoter Score;

The only agnostic platform that allows re-using existing technological environments and service provider systems;

The only one able to follow its customers in every step of his digital transformation evolution;

The only solution able to be integrated with different technologies and compliances;

The only real omnichannel solution able to increase sales both on digital and physical channels: it’s really phygital.

What is for

Increase customer loyalty and conversion rate in few minutes over digital channels;

Automatic sales funnel in every digital channel thanks to integration with business sales systems;

Allows customer on boarding safe and compliant;

Allows increasing customer support and satisfaction;

Allows to collaborate with customers on every step of interaction: engagement, e-signature or payment;

Increase customer trust and contact center effectiveness.